Patient & Family Resource
Welcome to Instant Care
Home Health
Caring for You Where You Call Home.
Thank you for choosing Instant Care Home Health. We are honored to be part of your healthcare team and are committed to providing safe, professional and compassionate care in the comfort of your home.
Our Commitment
What You Can Expect From Us
Professional & Compassionate Care
We treat you and your family with dignity, courtesy and respect.
Care Based on Your Needs
Services are provided according to your physician's orders and Plan of Care.
Communication
We keep you and your healthcare providers informed about your care and any changes in your condition.
Privacy & Confidentiality
Your personal and medical information is kept private and protected (HIPAA).
Safe Care
Our staff follows infection-control, safety and clinical procedures.
Respect for Your Home
Our employees are guests in your home and will behave professionally and respectfully.
About Our Agency
Who We Are
We are a home health agency that provides skilled healthcare services in your home based on your physician's orders and individualized Plan of Care.
We may provide:
Meet Your Team
Your Care Team
Different healthcare professionals may be part of your care team:
Registered Nurse
Initial assessment, skilled nursing services, reassessments, and care coordination.
Licensed Vocational Nurse
Provides follow-up nursing services under RN supervision.
Therapists
Physical, occupational and speech therapists help you regain strength, mobility and independence.
Home Health Aide
Assists with personal care and daily activities when ordered and appropriate.
What We Provide
Supply Policy
Instant Care Home Health provides medical supplies that are directly required for skilled, physician-ordered patient care, such as:
- Wound care supplies (dressings, gauze, tape, etc.)
- Foley catheter and urinary supplies
- Other supplies directly tied to a skilled nursing procedure ordered by your physician
Please note: The agency does not provide general or personal-use supplies (such as incontinence briefs, over-the-counter items, or daily living products) that are not covered under your insurance. These remain the patient's/family's responsibility to obtain.
What to Expect
During Your Visits
Your clinician will:
Identify themselves and explain the visit.
Assess your condition and needs.
Provide ordered treatment or services.
Answer your questions and provide education.
Document the visit and your response to care.
Communicate important changes to your healthcare team.
Be Prepared
If Something Unexpected Happens
If your regular clinician is unavailable, we will make reasonable arrangements to ensure your care needs are met.
If you have a medical emergency or life-threatening condition, call 911 immediately.
For non-emergency concerns, please contact our office.
Your Care Journey
Understanding Your Home Health Episode
Home health care is provided in structured 60-day episodes under your physician's Plan of Care. Here's what that means for you, and what to do if you're ever hospitalized during your care.
Each Care Episode Is 60 Days
Home health services are organized into certification episodes of two months (60 days) each. During this time, your care team follows the Plan of Care ordered by your physician.
Episode begins & SOC assessment
Ongoing visits & monitoring
Recertification decision point
Recertification for Continued Care
At the end of each 60-day episode, your Registered Nurse (RN) will complete a recertification visit and reassessment. If your physician continues to see a medical necessity for skilled home health services, your care will be recertified for another 60-day episode.
- The RN reassesses your condition, progress, and ongoing needs.
- Findings are reported to your physician for review.
- If medical necessity continues, a new Plan of Care is ordered and services continue without interruption.
- If goals have been met, your physician may determine you are ready for discharge from home health services.
Important
If You Are Hospitalized During Care
If you are admitted to the hospital for any reason while you are an active Instant Care Home Health patient, please let the hospital staff know the name of your current home health agency as soon as possible.
Tell your hospital care team or case manager that Instant Care Home Health, Inc. is your current home health provider.
This allows the hospital's discharge planning team to notify us directly about your admission and expected discharge.
Once notified, we can coordinate a smooth Resumption of Care (ROC) visit after you return home, so your services continue without delay.
We Are Here For You
If you have a question, concern, or need clarification about your care, please contact us. We are happy to help.
24/7 Phone
(818) 813-8534
[email protected]
Website
www.instantcarehh.com
Address
4100 W Alameda Ave, Suite 374, Burbank, CA 91505
Your health and safety are our priority.